程序化和谐护理对体检中心体检护理质量及体检者满意度的影响效果分析

孙艳

摘要：目的  觀察体检中心应用程序化和谐护理的效果。方法  选取我院体检中心进行健康检查的400例体检者，随机分为观察组和对照组，每组200例。对照组给予常规护理，观察组给予程序化和谐护理，对比两组体检护理质量、体检相关不良事件发生率以及护理相关项目满意度评分。结果  观察组排队等待时间、体检用时、HAMA评分分别为（14.58±2.31）min、（51.77±9.21）min、（13.65±3.22）分，均优于对照组的（33.63±5.29）min、（105.22±7.33）min、（20.78±2.45）分，差异具有统计学意义（P<0.05）。观察组体检相关不良事件发生率为2.00%，低于对照组的5.00%，差异具有统计学意义（P<0.05）。观察组体检者对体检条目宣教、体检环境、体检流程顺畅度及个人隐私保护的评分均高于对照组，差异具有统计学意义（P<0.05）。结论  在体检中心应用程序化和谐护理，不仅缩短了体检者等待时间，降低了体检不良事件的发生，还提高了体检护理质量。

关键词：体检;程序化和谐护理;体检护理质量;满意度

中图分类号：R473.1                                  文献标识码：A                                DOI：10.3969/j.issn.1006-1959.2019.06.063

文章编号：1006-1959（2019）06-0190-03

Abstract：Objective  To observe the effect of applying standardized nursing care in the medical examination center. Methods  A total of 400 physical examinations were performed in the physical examination center of our hospital. They were randomly divided into observation group and control group， with 200 cases in each group. The control group received routine nursing， and the observation group was given programmatic harmonious nursing. The quality of physical examination， the incidence of physical examination-related adverse events， and the satisfaction score of nursing-related items were compared. Results  The waiting time， physical examination time and HAMA scores of the observation group were （14.58±2.31） min， （51.77±9.21） min， and （13.65±3.22）， respectively， which were better than the control group （33.63±5.29） min， （105.22±7.33） min， （20.78±2.45） points， the difference was statistically significant （P<0.05）. The incidence of adverse events related to physical examination in the observation group was 2.00%， which was lower than that of the control group 5.00%，the difference was statistically significant （P<0.05）. The scores of the physical examination items in the observation group， the physical examination environment， the smoothness of the physical examination process and the personal privacy protection were higher than the control group，the difference was statistically significant （P<0.05）. Conclusion  The application of programmatic harmonious nursing in the physical examination center not only shortens the waiting time of medical examiners， reduces the occurrence of adverse medical examinations， but also improves the quality of physical examination and care.